privacy policy

Last updated: November 2024

At Heaven Scent Coffee Shop, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website. By accessing or using our website, you agree to this Privacy Policy. Please read it carefully, and contact us if you have any questions.

1. Information we collect
To provide you with quality service, we may collect several types of information:

a. Personal Information
Personal information is data that can directly identify you. We may ask you to provide:

Name
Email address
Phone number
Mailing address
Payment details (for order processing)
We collect this information only when you voluntarily provide it to us, such as when placing an order or signing up for email updates.

b. Non-personal information
We also collect non-personal information to help us understand how users interact with our website. This may include:

Browser and device type
IP address
Pages visited and duration of visit
Referring website
Non-personal information is collected through cookies and similar technologies and helps us improve our website and customise your experience.

2. How we use your information
We use your information to enhance our services and fulfill your orders. Specifically, we use it to:

Process and complete transactions: When you place an order, we use your information to process your payment, confirm your order, and arrange delivery.

Communicate with you: If you provide your email, you’ll be enrolled in our email update service for updates, promotions, and news. If you prefer not to receive these communications, you can opt out at any time.

Order fulfillment with third-party service providers: To complete your order, we may share your data with relevant third parties, such as couriers and payment processors. These parties receive only the information they need to fulfill their specific services and are expected to treat your data securely.

Improve website functionality: Non-personal information, like usage patterns, helps us improve the user experience and develop new features based on user needs.

3. Use of information by third parties for marketing
We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes. If you provide your email address, it will be automatically added to our email list, which we use to share updates, special offers, and other marketing content related to Heaven Scent Coffee Shop. You may unsubscribe from this list at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us directly.

4. Order fulfillment with third parties
When you purchase from us, we work with third-party providers to ensure your order is successfully processed and delivered. This involves sharing essential information with:

Courier services for shipping and tracking.
Banks or credit card companies for secure payment processing.
Each third party receives only the information necessary for their services, such as your address for deliveries or payment details for processing, and we expect all partners to use your data responsibly.

5. Use of cookies
Our Site uses cookies to personalise your experience and to provide relevant content. Cookies are small data files stored on your device, which allow us to:

Track and analyse usage so we can improve the Site.
Remember preferences to enhance usability.
Deliver customised content relevant to your interests.
Cookies do not store personally identifiable information. You can choose to disable cookies through your browser settings. If you do, you will still have full access to our Site, although some personalised features may not function as intended.

6. Membership in our mailing lists
We maintain a mailing list to keep our customers and other interested parties informed about important news, new products, promotions, and special offers. We hope you find these communications valuable and relevant. If you would prefer not to receive these updates, you may unsubscribe at any time by:

Clicking the "Unsubscribe" link found in any marketing email.
Writing to us at the contact details below with your full name and email address so we can remove you from our database.
Please note that certain promotions and special offers may be available only to those subscribed to our email list.

7. Security of your information
We prioritise the security of your personal information. Our systems are protected by a combination of hardware, software, and password-protected access to safeguard against unauthorised access or data breaches. Information, including customer data and mailing lists, is stored securely in databases that only authorized personnel can access. We regularly review and update our security practices to protect your data as effectively as possible.

8. Data analysis and improvements
To enhance the value and functionality of our website, we frequently analyse non-personal information through website logs. This data helps us understand general user behaviour, identify popular content, and recognise trends in how our webite is accessed. We may collaborate with our Internet Design Service for this analysis. This data is anonymous and does not link to any individual user; we make no attempt to connect it to personal identities.

9. Your rights and choices
Depending on your jurisdiction, you may have the right to:

Access or correct your personal information
Request deletion of your data
Opt out of marketing communications
If you wish to exercise these rights or have any questions, please contact us using the information below.

10. Third-party links
Our webite may include links to third-party websites for your convenience. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before sharing any information with them.

11. Children’s privacy
Our Site is not directed at children under the age of 13, and we do not knowingly collect or store personal information from children under 13. If we discover that we have collected personal data from a child without parental consent, we will promptly delete it.

12. Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when the policy was most recently revised. We encourage you to review this policy regularly to stay informed of any changes.

Heaven Scent Coffee Shop
eat@heavenscentcoffeeshop.co.uk
01577 865577

Thank you for trusting Heaven Scent Coffee Shop with your information. We are committed to protecting your privacy and ensuring a positive experience on our website.

equality, diversity & inclusion policy

Equality, Diversity & Inclusion Policy for Heaven Scent Coffee Shop

Last Updated: January 2025

Introduction

At Heaven Scent Coffee Shop, we are committed to promoting equality, diversity, and inclusion in all areas of our business. We believe that a diverse and inclusive environment fosters creativity, innovation, and a healthy workplace where all individuals can thrive. This policy outlines our commitment to recognising and valuing individual differences and maintaining an environment where everyone feels respected and valued.

Scope

This policy applies to all staff, customers, suppliers, and any other stakeholders involved with Heaven Scent Coffee Shop.

Our Commitment

Equality: We ensure that no individual or group receives less favourable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, or any other protected characteristic. We strive for equality of opportunity in all aspects of employment and service delivery.
Diversity: We value the differences that each person brings to the coffee shop. Diversity is recognised as a source of strength and enrichment, and we aim to reflect the diverse communities we serve in our workforce and customer base.
Inclusion: We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We actively seek to eliminate discrimination, bullying, harassment, and victimisation in the workplace.

Objectives

Employment Practices: We are committed to fair recruitment, selection, and progression procedures that ensure all employees are treated fairly and have equal access to opportunities. Training and development will be accessible to all staff to enable them to fulfil their potential.
Customer Service: We aim to provide a welcoming environment for all customers, ensuring that our services are accessible and responsive to the needs of diverse clients.
Community Engagement: We strive to engage with the local community to promote diversity and inclusion, participating in local events and supporting community initiatives.
Addressing Concerns: We encourage open communication and a supportive atmosphere where any concerns or grievances related to equality, diversity, and inclusion can be raised without fear of reprisal. Concerns will be addressed promptly and effectively.

Responsibility

All employees, from baristas to management, are responsible for upholding this policy. The management team is responsible for monitoring the implementation of this policy and ensuring it is integrated into our everyday practices.

Monitoring and Review

This policy will be regularly reviewed to ensure it remains effective and relevant to our business and the community we serve. Feedback from staff and customers will be sought to inform improvements and updates to the policy.

Conclusion

Heaven Scent Coffee Shop is committed to fostering an environment where everyone feels respected and valued. By embracing equality, diversity, and inclusion, we aim to build a better workplace and a better community.

contact us

email:

eat@heavenscentcoffeeshop.co.uk

call:

01577 865577

opening hours:

Mon-Sat: 9am - 5pm

Sunday: 10am - 5pm

where are we?

19 South Street

Milnathort

Kinross-shire

KY13 9XA